FAQ

What is GrabGifts?

GrabGifts are gift vouchers that offer a discount off a Grab ride. These vouchers can be used for GrabCar, GrabTaxi, and other Grab services (except GrabHitch).

 

Why GrabGifts?

Customers today are distracted by countless discounts and rewards. They need something new and refreshing. Clients are reluctant to attend events because they are far away and inconvenient. They need a seamless travel experience.

 

How does GrabGifts work?

GrabGifts will be sent to you via email 3 working days after successful payment of purchase, in a form of a Grab promo code, which you can use whenever you want to enjoy the ride discount.

 

How to use the GrabGifts?

Download the Grab app from the Apple App store or the Google Play store and follow the steps below:

How do I redeem my code?

  1. On the Grab App booking screen, select your pick-up and drop-off points.
  2. Choose the vehicle type and choose your preferred payment method.
  3. Enter the promo code (specified in the email) in the promo code field.
  4. Tap 'Book' and enjoy your discount.*
  5. Upon successful booking, you’ll automatically receive a notification. 

*Note that the fare displayed on the booking screen refers to the fare before the discount is applied.

 

What is the validity of GrabGifts?
The promo codes will be valid for 3 months after being issued. Please kindly note that we are unable to perform renewals of expired codes or extensions of validity. So use them soon!

 

Can I choose when to use the codes?

Of course! As long as it’s within the stated validity period. All you need to do is enter the promo code which will be provided to you in an email after you successfully complete your purchase.

 

My promo code does not work, what should I do?
Please ensure that you’ve entered the correct promo code and met all the necessary conditions of your code (not available for GrabHitch). If it still does not work, please contact us at bd.grabshop@grabtaxi.com, and we’ll get back to you in a jiffy!

 

TERMS AND CONDITIONS

Minimum Purchase: $50 worth of GrabGifts.

Validity of Codes: 3 months.

Dissemination: We will email the list of promo codes via a CSV file to your email address.

Payment: Online credit card purchase via GrabShop.


PAYMENTS/CHECKOUT

How do I pay for a GrabGifts?
Simply select your preferred purchase bundle and denominations, add it to your cart, and proceed to make payment with your credit card. Do note that only payments via stripe are accepted.

 

I made a mistake with my order. Can I change my order details?

Sure! Please contact us at bd.grabshop@grabtaxi.com within 24 hours and we will assist to refund your order so that you will be able to make your purchase again.

 

What happens after checkout and payment?
Upon a successful purchase, you will receive a confirmation email of your order. After which, you will receive a second email with your GrabGifts promo codes 3 working days after the initial purchase.



Can I extend the validity of my GrabGifts if it expires?

Unfortunately, the validity cannot be altered once your GrabGifts has been issued. So use them soon!

 

If I’m unable to fully maximise the codes, can I get a refund on the balance?

Unfortunately, we are unable to provide refunds once the codes have been activated.